Refund and Returns Policy

JewelryProSupply Return Policy

Last Updated: March 25, 2025

Thank you for choosing JewelryProSupply! We are committed to providing high-quality wholesale jewelry and ensuring a hassle-free shopping experience. Please review our return policy below to understand our procedures and requirements.

1. Return Conditions

We accept returns under the following circumstances:
✅ Unused Items: Products must be in original condition with no signs of wear, damage, or alterations.
✅ Original Packaging: All tags, certificates, accessories, and dust bags must be included.
✅ Return Window: Requests must be made within 7 days of delivery (excluding custom-made items).
✅ Proof Required: Provide order number, reason for return, and product photos.

Non-Returnable Items:
❌ Customized products (e.g., engraved or special-sized items).
❌ Used, damaged, or items missing original packaging.
❌ Products past the return window.

2. Return Process

1️⃣ Submit Request: Email (support@jewelryprosupply.com) or contact customer service with your order number and reason for return.
2️⃣ Approval: We will review and issue a Return Merchandise Authorization (RMA) number within 48 hours.
3️⃣ Ship Back: Mail the item(s) with the RMA number to our designated address (customer pays return shipping).
4️⃣ Refund: After inspection, refunds will be processed within 3-5 business days (original payment method or account credit).

3. Refund Details

Amount: Product cost only (excluding original shipping and customs fees).

Method: Refunded to original payment or as store credit (by agreement).

Exceptions: If items don’t meet return criteria, we’ll contact you for resolution.

4. Exchange Policy

Follow the return process and note your exchange request. Exchanges are subject to stock availability; otherwise, a refund will be issued.

 

5. Contact Us

For questions, reach our customer team:
📧 Email: lucy@jewelryprosupply.com
📞 Phone: +86 13326941106                                                                                                                                                                          🕒 Hours: Mon-Fri 9:00-18:00 (GMT+8)

 

Tips:

Use a trackable shipping method—we’re not responsible for lost return packages.

Bulk/wholesale orders require separate return arrangements (contact us).

Thank you for your trust! JewelryProSupply is dedicated to serving you with excellence.